Features / Marketing & Lead Management / Website chat
Marketing & Lead Management
Your adverts work at 2am. Does your reception?
Say you spend £1,000 a month on adverts. They work. People find you, and most of them find you at 6pm, 8pm or 2am, because that’s when they have time to think about their teeth. They send a message and wait. By the time reception opens, half of them have booked somewhere else.
Does your practice answer every message at 6pm, 8pm and 2am? Joy does. She answers on your website, Facebook, Instagram and WhatsApp, in your practice’s own words, and helps people book before they go looking elsewhere.
Coming soon
Coming soon. Texts, WhatsApp, email and phone answering work in Joyful today. Website chat adds your website, Facebook and Instagram.
How it works
01
Win the patient who finds you at 11pm
Joy answers on your website, Facebook, Instagram and WhatsApp, at any hour.
A patient types a question the way they would text a friend. Joy answers from what your practice tells patients: the prices you have set, your opening hours, parking, the treatments you offer. Every conversation lands in the same inbox as everything else.
- Joy answers on your website chat, Facebook, Instagram and WhatsApp.
- She only quotes prices you have set, so nothing is promised that you haven’t agreed to.
- Every chat is saved on the patient’s record, in the same thread as their texts and calls.
Funnel · coming soon
02
Turn a late night question into a booking
Joy books them in, sends a link, or asks reception to call back.
When someone wants an appointment, they don’t have to wait until the morning. They choose how they want to book.
- Joy books them straight into the slot that works best for your team.
- Or she sends a booking link so they can pick a time themselves.
- Or she asks reception to call them back, and the request goes on reception’s list.
Inbox03
Patients only explain things once
When Joy hands over, the whole conversation is on the patient’s record.
If a question is clinical, complicated or a complaint, Joy hands it to reception. The whole conversation sits on the patient’s record, so the patient doesn’t have to repeat themselves.
- The chat sits in the same thread as the patient’s texts, WhatsApp messages and calls.
- Reception picks it up from the list they work every day.
Website chat · coming soon
The small print
- Texts, WhatsApp, email and phone answering work in Joyful today. Website chat adds your website, Facebook and Instagram.